Privacy Policy
Last Updated: July 2026
Introduction
Futuretrend is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices available to you.
This policy applies to all Futuretrend websites, services and divisions, including:
- Futuretrend Pro
- Futuretrend Technologies
- Futuretrend Talent
Throughout this policy, references to “Futuretrend”, “we”, “our” or “us” refer to Futuretrend and its divisions unless otherwise stated.
By using our websites, contacting us or engaging with our services, you agree to the practices described within this policy.
About Futuretrend
Futuretrend provides professional development, workforce, recruitment, consulting and technology services to individuals, organisations and businesses throughout the UK.
Our specialist divisions include:
Futuretrend Pro
Professional development, training and workforce capability programmes.
Futuretrend Technologies
Operational improvement, consulting and technology services.
Futuretrend Talent
Recruitment, workforce planning and talent solutions.
Depending on which division you engage with, the information we collect and how it is used may vary.
Information We Collect
We only collect information that is relevant to providing our services, responding to enquiries and improving your experience.
This may include:
Contact Information
- Name
- Email address
- Telephone number
- Organisation name
- Job title
Information You Provide
Information submitted through:
- Contact forms
- Enquiry forms
- Event registrations
- Training registrations
- Resource downloads
- Consultation requests
Recruitment Information
Where relevant through Futuretrend Talent, we may collect:
- CVs and resumes
- Employment history
- Qualifications
- Skills and experience
- Career preferences
Learning Information
Where relevant through Futuretrend Pro, we may collect:
- Course registrations
- Learning records
- Assessment information
- Qualification details
- Learner support information
Website Usage Information
When you visit our websites, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage statistics
- Referring websites
This information helps us understand how our websites are used and where improvements can be made.
How We Use Your Information
We use information for a number of legitimate business purposes.
To Respond to Enquiries
To provide information, answer questions and respond to requests.
To Deliver Services
Including:
- Training programmes
- Consultancy services
- Recruitment activities
- Workforce development support
- Technology services
To Improve Our Services
We review feedback, website activity and service information to improve the quality of what we provide.
To Communicate With You
This may include:
- Service updates
- Course information
- Recruitment activity
- Event information
- Responses to support requests
To Meet Legal and Regulatory Requirements
Where necessary, we may process information to comply with legal, regulatory or contractual obligations.
Our Legal Basis for Processing
Under UK data protection legislation, we process information using one or more of the following lawful bases:
Consent
Where you have given us permission to use your information.
Contract
Where processing is necessary to deliver a service you have requested.
Legitimate Interests
Where processing supports our legitimate business interests without overriding your rights and freedoms.
Legal Obligations
Where we are required to process information to comply with applicable laws or regulations.
Recruitment and Candidate Information
Futuretrend Talent may collect and process information relating to candidates seeking employment opportunities.
This information may be used to:
- Assess suitability for vacancies
- Match candidates to opportunities
- Communicate with prospective employers
- Support recruitment and workforce planning activities
Candidate information will only be shared with prospective employers where relevant to recruitment activities and appropriate to do so.
Training and Learner Information
Futuretrend Pro may collect information relating to learners, delegates and programme participants.
This information is used to:
- Deliver training programmes
- Monitor learning progress
- Manage assessments
- Provide learner support
- Process qualifications and certifications where required
Where qualifications involve awarding bodies or certification organisations, relevant information may be shared where necessary to support the qualification process.
Sharing Information
We do not sell personal information.
Information may be shared where necessary with:
Service Providers
Organisations that support our operations, such as:
- Website providers
- Learning platforms
- Recruitment systems
- Cloud hosting providers
- Email service providers
Professional Advisers
Including legal, financial and compliance advisers where appropriate.
Awarding Organisations
Where qualifications or certifications are being delivered.
Employers and Clients
Where relevant to recruitment, workforce placement or consulting activities.
Data Retention
We only keep information for as long as it is required.
Retention periods will vary depending on:
- The type of information collected
- The service being provided
- Legal and regulatory obligations
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where appropriate
- Restrict certain processing activities
- Object to certain processing activities
- Withdraw consent where consent has been provided
If you wish to exercise any of these rights, please contact us using the details below.
Cookies
Our websites use cookies and similar technologies to improve functionality and understand how our websites are used.
Cookies may be used to:
- Support website functionality
- Improve user experience
- Analyse website performance
- Understand visitor behaviour
You can manage cookie preferences through your browser settings.
Where required, cookie consent options will be presented when visiting our websites.
Website Security
We take appropriate technical and organisational measures to help protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
While no online system can guarantee complete security, we are committed to maintaining appropriate safeguards.
Third-Party Websites
Our websites may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and recommend reviewing their policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect from the date shown at the top of the policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us.
Futuretrend
81 Southbury Road
Enfield
Middlesex
EN1 1PJ
Email: [Insert Email Address]
Website: [Insert Website Address]
You also have the right to raise concerns with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.