Client Overview
Fortuna Mobility is a specialist provider of mobility equipment and support services, helping individuals maintain independence through a range of mobility solutions, daily living aids and professional support services.
As the organisation continued to grow, management wanted to gain a clearer understanding of the skills, strengths and development needs across several teams to ensure employees were equipped to support future business objectives.
The Challenge
Like many growing organisations, Fortuna Mobility had invested in staff development over time but lacked a structured view of workforce capability.
Management wanted to answer several key questions:
- What skills currently exist across the organisation?
- Where are the strengths within individual teams?
- Are there any capability gaps that may impact future growth?
- What development opportunities would benefit individual employees?
- How can training investment be targeted more effectively?
Without a clear picture of current capability, it was difficult to prioritise training and create development plans aligned to business needs.
Our Approach
Futuretrend Pro worked closely with the leadership team to design and deliver a structured workforce skills review programme.
The project was delivered in three stages.
Stage One: Organisational Skills Audit
We began by reviewing existing roles, responsibilities and operational requirements across key areas of the business.
Working with management, we identified the knowledge, skills and behaviours required for employees to perform effectively within their roles and support future organisational growth.
This provided the framework for the wider assessment process.
Stage Two: Individual Skills Assessments
Each participating employee completed a detailed skills assessment designed to evaluate:
- Current role knowledge
- Technical competencies
- Communication skills
- Problem-solving capability
- Customer service skills
- Leadership and supervisory potential
- Digital and technology confidence
- Professional development aspirations
The assessment process combined self-evaluation, structured review activities and management input to create a balanced picture of current capability.
Stage Three: Individual Development Reports
Following assessment, each employee received a personalised development report outlining:
- Key strengths
- Areas for further development
- Recommended learning pathways
- Priority development actions
- Suggested future progression opportunities
Management also received an organisational summary report identifying wider skills trends, common development themes and recommended training priorities.
Training and Development Support
Using the assessment findings, Futuretrend Pro delivered a targeted development programme tailored to identified needs.
Support included:
- Professional communication skills
- Customer service excellence
- Digital skills development
- Leadership and supervisory skills
- Personal effectiveness training
- Workplace problem-solving techniques
Training was delivered through a combination of workshops, guided learning and individual development activities.
Key Outcomes
- Conducting workforce skills assessments to identify capability gaps across operational teams
- Supporting organisations introducing new systems and processes with structured training needs analysis
- Developing competency frameworks to align learning with role requirements
- Advising businesses on internal and external development options based on assessed needs
Results
The project provided Fortuna Mobility with a clear understanding of workforce capability and created a structured foundation for future staff development.
Client Impact
By combining workforce analysis, individual assessment and targeted development support, Fortuna Mobility gained valuable insight into the capabilities of its workforce and established a practical framework for ongoing employee development.
The project enabled management to move from assumptions about training needs to evidence-based workforce development planning.
Client Feedback
“The skills assessment programme provided valuable insight into both individual and organisational development needs. The reports gave our staff clear direction for their professional growth while helping us make more informed decisions about future training investment. The process was structured, professional and delivered practical value throughout.”
Services Delivered
- Workforce Skills Audit
- Training Needs Analysis
- Individual Skills Assessments
- Development Reports
- Organisational Skills Gap Analysis
- Staff Development Training
- Workforce Capability Planning
You receive independent, practical recommendations that can be implemented immediately.